Issue of Duplicate Certificates

When the NSC/KVP customer lost his/her certificate then the customer applies for duplicate certificates.
Ensure that the sanction completed from the sanctioning authority before issuing the duplicate certificate.

Issue of duplicate certificate is permitted only to postmaster login.

Step by Step Procedure for issuing the Duplicate certificates

There are 2 steps for the process of issuing the duplicate certificates in DOP Finacle they are mentioned as follows

1.Take the inventory from the external source(i.e., ZZ-EXT to DL-DL) and give the inventory to postmaster user id (DL-DL to EM-Postmaster id)
2.Issue the certificates after taking the inventory using the menu option HDUDRP which is the postmaster menu.

Step 1:- Inventory movement from the external to employee

a.Take the inventory from the external source using the menu option HIMC from the external source to double lock i.e., ZZ-EXT to DL-DL and verify the same in the same user id.
b.Now move the inventory from double lock (DL-DL) to employee i.e., to the postmaster user id.(EM-postmaster user id)
c.Make sure that after printing 1st set i.e., 1st customer duplicate certificates take the next set of duplicates certificates in order to overcome the overlapping of the certificates in the system i..e, if there are 2 sets of duplicate certificates complete the 1 set printing then after only take the 2nd set to print the duplicate certificates.

Step 2:- Printing of Duplicate Certificates

a.The menu option used for printing the duplicate certificates in DOP Finacle is HDUDRP

HDUDRP means Deposit Receipt Print[Duplicate]

b.This is postmaster menu
c.Invoke the menu HDUDRP then enter the CIF ID
d.lick on GO(F4)
e.Then the system will display the list of certificates available for the customer.
f.Select the certificates(by choosing account numbers) for which duplicate certificates have to be issued.
g.Click on Accept
h.Then the system will show the new certificate which we have taken in the inventory
i.Click on SUBMIT(F10)
j.Click on Print
k.Then the system will display the printer options
l.Then click on print
m.Then the system will ask confirmation on printing the certificate
n.Repeat the same procedure for all the certificates then finally after printing all the certificates the system will display the message "the deposit receipts printed successfully"

After this, new certificate number will be available under the account number. Use CSCACM menu to confirm that new certificate numbers are replaced with lost certificates.
If the any holder/customer come with old certificates, while closure, system will not those certificates in the closure menu .
Old certificate number will not be reflected in the system and user can’t be able to close the account.